Support

I have lost or forgotten my password

Go to PLRStream.com and click “Login” in the upper right hand corner. On the login page, click on “Forgot Password?” at the bottom left corner of the sign in box. Enter the email address associated with your account into the text box, and click the “Send Link” button. You will then be sent a link to resent your password. Once you receive the email, you will click the link in the email and will be taken to your password reset page. Enter and verify your new password, and then you will be direct to login.

How do I change the email address or password associated with my account?

Login to your PLR Stream account and proceed to your account settings page. Use the left hand box to change the email associated with your account. Use the right hand box to change the password associated with your account.

How do I cancel my subscription?

Login to your PLR Stream account and proceed to your account settings page. Scroll below the Change Email and Change Password Boxes, and you will see the “Cancel Membership” button. Click this button to start the cancellation process. Please note that once you have cancelled your subscription, your streaming links will stop working.

Where can I embed videos?

You will need to access each product’s license and make sure that how and where you use your streaming links conforms to that product’s licensing rights. Account holders who violate licensing rights or copyrights will be asked to immediately remedy any violations. Failure to remedy any violations may result in temporary account suspension. Blatant or flagrant violations may result in account termination.

Are My Streaming Links Good For Forever?

As a reminder, to properly comply with PLR product licensing, you should only embed videos on your own domains, and in a manner that is within the product’s license rights. Account sharing is not allowed.

You can embed videos anywhere that is HTML5 compliant, of which most current editors and platforms already are. HTML5 compatibility ensures that your videos will embed and play properly. Most websites and web platforms are HTML5 compliant, including WordPress, Dreamweaver, Wix, Shopify, Weebly, Joomla, Drupal, and many more.

Some functionality exists for embedding into certain PDF editors and email clients that are HTML5 compliant, but your end users must also use HTML5 complaint programs/software to view your embedded videos. Please note that embedded videos/products need to be hosted on your allowed domain, and emails sent from your allowed domain in order for videos to display properly.

My embedded videos aren’t showing up or displaying properly

Prior to embedding any videos, please make sure that you have allowed the domains where you will be embedding videos to. Embedded videos will not play on any domains that are not allowed via the embed settings page.

Next, ensure that you have properly embedded the code from our site. Any errors in your site’s HTML can cause the embedded video to not display at all or to not play properly. As long as you don’t modify the embedded code, it should always work as it should.

If you are using a WordPress builder such as Divi, or other builders, Javascript may not be allowed to run on while you are editing pages. This results in the video not playing on the page while you are editing that page, but as soon as you publish that page, the videos will load as normal.

Lastly, most embedded videos on published webpages will show up immediately. However, due to the video host’s privacy and security settings, embedded videos may take up to 4 hours to display on your published sites or pages. This is the normal propagation time for most videos, but these times may be longer.

Can I add modify/change or add to the Embed Codes?

In certain instances, users who are proficient in HTML may want to add or modify streaming code to change the display size of embedded videos, or add/modify visual aspects of displayed videos such as borders, colors, etc. You may certainly add or modify embed codes as you see fit, but no support of any kind is offered for changing or modifying embed codes. The <iframe> element is used, and follows typical formatting as in the example below:

What if I still need additional support?

Click Here (or email to support@plrstream.com) to open a support ticket. We strive to handle all support tickets within 24 hours of our receipt of your request for support. In most instances, response times are less than 24 hours, but in certain instances, may exceed 24 hours.